Refund & Return Policy
Last updated: 2026-08-20
1. Cancelling before shipping
An order can be cancelled at no cost while its status is still placed or confirmed. Once an item is marked shipped, cancellation is no longer possible and the return rules below apply.
2. Returns after delivery
Because these are ingestible health products, a delivered item may be returned only if it is unopened with an intact seal, in its original packaging, and reported within 14 days of delivery.
3. Always refundable
A wrong, damaged, expired or missing item is refunded or replaced in full, including delivery cost. Report it within 48 hours of delivery with photos of the item and packaging.
4. Non-returnable
Opened, used, partially consumed or unsealed items, and items damaged after delivery through misuse or incorrect storage, cannot be returned.
5. How to request
Open the order from your account and use the order details screen, or contact support with the order number. The treating doctor and the supplier are notified automatically.
6. Refund timing
Approved refunds for bank-transfer payments are returned to the sending account within 7–14 business days. Cash-on-delivery orders are refunded through the same delivery channel. Refunded items reverse the related supplier and doctor settlement.
Questions? Contact us at support@rxnutra.net